FAQs

What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.

Can I change my order?
We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

Where do you ship from?

We will ship from the place of origin to ensure you receive the most authentic products.

I can't receive your emails！

Some email providers may mistakenly classify our service emails as spam, so if you do not receive our emails, please check your spam folder.